ADT Security Services - Fast Facts

General Information

• ADT is the largest single provider of electronic security services to more than six million commercial, government and residential customers throughout North America.
• ADT's total security solutions include intrusion detection, fire detection, video surveillance, access control, critical condition monitoring, health and elder care monitoring, electronic article surveillance, radio frequency identification and integrated systems.
• ADT was founded over 130 years ago.

ADT Helps Secure:

• 90 percent of the Fortune 500 companies.
• Half of the country's top 50 national and regional bank holding companies.
• A large portion of the major airports across North America.
• Most federal courthouses nationwide.
• Of the top 100 largest retailers in the world more than 80 percent of those retailers use some form of ADT security technology in some or all of their locations.

ADT Service and Installation:

• ADT installs more than 80 security systems each hour, or more than one a minute.
• ADT has more than 6,000 installers and service technicians across North America.

ADT helps protect families, businesses and communities:

• In 2004, ADT responded to more than 50,000 crimes in progress.
• ADT interfaces with approximately 40,000 law enforcement, medical and fire agencies across North America.

ADT's Customer Monitoring Centers:

• ADT has seven Customer Monitoring Centers (CMC) strategically located throughout North America, linked to create one virtual international monitoring platform.
• The CMC's act on more than 29 million alarm signals each year
  • 93,000+ alarms daily
  • 200,000+ total calls daily (inbound/outbound)
  • 8,000+ customer contacts an hour
• Handle more than 19 million customer calls per year.
• Handle 3.3 customer transactions every second.
• With the virtual capability of ADT's CMC's, if one monitoring center receives excessive alarm signal traffic or, in a worst-case scenario, becomes non-operational, all alarm signals can be rerouted to another of ADT's seven centers.